Ruparna Refund Policy

 

At Ruparna, we are committed to ensuring a seamless and transparent shopping experience for our valued customers. This Refund Policy outlines the conditions under which refunds are processed, the methods of refund, and the specific circumstances that may affect your eligibility for a refund. This policy is a supplement to our comprehensive Returns & Exchange Policy, which we encourage you to review for complete details on returning items.

1. Refund Method:

If approved, the refund will be issued in the form of a Ruparna Gift Card. This gift card can only be used for purchases on ruparna.com.

2. Eligibility for Refund

To be eligible for a refund, your return request must meet the following criteria, as detailed in our Return and Exchange Policy:

• Timely Request: The return request must be initiated within 24 hours of receiving your order.
• Pristine Condition: The returned product must be unused, undamaged, and in its original, pristine condition, with all original packaging, tags, labels, authenticity cards, and accompanying items intact.
• Valid Reason: The return must be due to a valid reason, such as:
  • Damage during transit (supported by mandatory uncut unboxing video and photographic evidence).
  • Receipt of an incorrect item (supported by mandatory uncut unboxing video and photographic evidence).
• Compliance with Return Procedures: All return procedures outlined in our Return and Exchange Policy, including packaging requirements and evidence submission, must be strictly adhered to.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Non-Returnable Items: Items explicitly marked as “Final Sale” or “Non-Returnable,” custom-made or personalized products, and items purchased from specific discount sections such as “Sale” or “Clearance” (check product description for additional restrictions) are ineligible for refunds.
• Customer-Induced Damage: Products damaged due to mishandling, improper storage, negligence, accidents, or unauthorized modifications.
• Incorrect or Incomplete Address: Providing an incorrect or incomplete shipping address during checkout.
• Failed Delivery Attempts: Multiple failed delivery attempts due to the customer’s unavailability or refusal to accept the package without a valid reason.
• Size Issues (Unless Defect-Related): Size-related issues, unless the wrong size was shipped by Ruparna or the product has a manufacturing defect affecting its size.
• Altered, Resized, or Damaged Products: Products altered, resized, or damaged after delivery (except for transit damage with proper evidence).
• Missing Items Penalty: If any promotional items,  or components of the original packaging are missing from the return, the full MRP of the missing items will be deducted from the refund amount.
• Lack of Evidence: Claims of tampered packaging, damaged items, or incorrect items without a proper unboxing video and supporting photographic evidence will be rejected.
• Rejected Returns: If your return is rejected after our quality inspection due to non-compliance with our Return and Exchange Policy, a refund will not be issued.

4. Refund Processing for Promotional Offers

• Buy One Get One Free (BOGO) or Combo Offers:
  • Full Refund (Entire Set Return): To receive a full refund, all items included in the offer must be returned in their original condition.
  • Partial Return (Adjusted Refund): If only part of a BOGO or combo offer is returned, the refund amount will be adjusted based on the discount structure of the original offer. The value of the kept item will be considered at its original price, and the refund will be calculated accordingly, and issued as store credit.

5. Refund Processing Time

• Verification and Inspection: After we receive your returned item, please allow 4-7 business days for processing. This includes a thorough inspection and verification process.

7. Refund Denial Rights

Ruparna reserves the right to deny refund requests if:

• The return claim is based on false or misleading statements.
• Insufficient or fabricated evidence is provided.
• The returned product shows signs of tampering, missing parts, or incomplete/damaged original packaging suggesting use.
• The submitted unboxing video is edited, manipulated, does not clearly show the alleged damage/issue, or does not match the returned item.

8. Contact Us

If you have any questions or require further clarification regarding our Refund Policy, please do not hesitate to contact our customer care team:

• Email: contact@ruparna.com
• Phone: +91 8169142835